Skip to content

Glossary · Updated Sep 24, 2026

Approval workflow

An approval workflow is a defined sequence of steps that routes a request, document or transaction to the right person for review and sign off before it takes effect.

Approval workflows show up anywhere a business wants a second set of eyes before something happens: a purchase order over a set amount, a new supplier, a contract or a refund. A good design routes each case to the person who actually has the context and authority to decide, and it escalates automatically if nobody responds within a set time.

The common mistake is routing every request to one person regardless of size or risk, which turns approval into a bottleneck and trains people to approve without reading. A better design sets a threshold, such as segregation of duties between the person who requests something and the person who approves it, and reserves close review for the cases that actually carry risk.

See how an idea becomes a working solution.

Explore how we scope, build and hand over AI projects, with clear decisions at each stage.